We ship all our parcels via DPD Local courier unless otherwise stated by email.
Once you receive a dispatch email your order will be with you the next working day and given a one hour window for delivery. If you have provided us with a mobile number you will receive a text to confirm the time of delivery. You can track the item via the DPD. http://www.dpdlocal.co.uk
All orders must be placed by 3pm for the next day delivery. All orders after 3pm will be processed the next working day. We cannot guarantee weekend delivery unless you have selected a weekend delivery option at a extra cost.
If you have not received your order after 3 days please call us on 02920 461777.
DPD Local will require a signature for all deliveries. Should nobody be in they will leave a calling card to contact them to arrange a free delivery.
They will hold parcels for up to 10 days in the depot before returning to us. If your order is returned to us we will unfortunately have to charge a re- delivery charge.**Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.