Frequently Asked Questions

Where in the UK is currently able to deliver?

We deliver everywhere in the UK. Please click here for UK delivery options.

Does deliver internationally?

Yes we do, We offer worldwide shipping.

Who will Seven Clothing use to ship my new purchase?

Royal Mail is our shipping partner for all deliveries. We send all items either by Next Day Special Delivery or 1st Class Recorded Delivery. For international orders we use International Signed For or Airsure.

Do I have to pay import charges if I am not in the UK?

Customers in the EU do not face any import duties. Customers outside the EU please get in touch for more info.

I need someone else sign for my delivery, is that ok?

Yes, anyone at the specified delivery address can sign for your parcel.

Can you leave my delivery parcel at an agreed hiding place, for example in the back garden?

This is an option we are looking into. But currently all deliveries must be signed for by you or another authorised person at your delivery address.

What cards can I pay with?


Will I get any confirmation that my new purchase has been successful?

If your payment is authorised, you will be presented with confirmation statement from PayPal and then returned to our final statement page where a summary of your order details and payment is available for you to view and print for your records. You will also receive an e-mail within a few minutes confirming your order.

What if my payment authorised but Seven Clothing has query about my order or details?

If we have a query with your order or for example we believe your delivery address has a spelling mistake, we will contact you to clarify it. If we are unable to resolve the query for any reason and cannot dispatch your order, a full refund will be issued back to your card.

What if for any reason my payment is declined?

If Worldpaycan not get authorisation from by your bank or card issuer, you will be returned to the final statement page where you be presented with the reason for your card being declined, you will be given the opportunity to enter different/alternative card details and continue with the purchase or terminate the transaction. (Please note some issuing banks may still reserve your funds for a period of time).

I am experiencing Technical Problems! What should I do?

Please email to report this problem our technical team will fix it and get back to you.

I want to change or cancel my order, can I do this?

Once your order has been confirmed, it's not currently possible for you to change or cancel it. The prior to dispatch. Please refer to the 7 day cooling-off period for more details.

What is the 7 day Cooling-Off Period?

In addition to our returns policy, under the United Kingdom's Distance Selling Regulations you have seven working days (beginning the day after receipt) to cancel your purchase from, for a full refund. We will provide you with a full refund but you to must return the cancelled items at your cost. If we do not receive the cancelled items back, we may arrange to have them collected at your cost. We can not issue a refund until the item is returned. We deduct shipping charges and warranty booklet replacement cost.

There is a chance that I there may be nobody in when you deliver my parcel. What will happen to It?

Royal Mail will leave you a card informing you that delivery has been attempted. On this card will be details of a local post office where your parcel will be held for 7 days. You will need identification and the card to collect your parcel.

When will my order arrive?

Standard Delivery Orders: We aim to deliver Standard Delivery orders within 3-5 working days. Please note that this means your order may appear as 'Order Processing' until it is shipped and take up to 3-5 working days after your order is placed, especially at busier times of the year, such as Christmas. This is only if item is in stock, if out of stock item will take longer to be delivered. Please click here for all delivery details.

How do I know if my order has been shipped?

Once your order is displayed as 'Shipped' please remember to allow up to 3 working days for your order to arrive. Again, at busier times of the year, such as Christmas, postal services can slow down, so we ask you to wait 5 working days after your order is 'Shipped' before contacting us at

I am an international customer, when will my order arrive?

Unfotunately we do not currently deliver internationally.

I don't like my new purchase and I want to return it, what do I do?

Please click here for our returns policy.

I received the wrong item, what can I do?

If the item you received is not the one you ordered, please except our apologies in advance. You will be able to obtain an exchange or refund. Please click here for our returns policy. Upon receipt and verification of the garment we will refund or exchange the item.

Part of my order is missing what can I do?

Please accept our apologies in advance. But we are only human and occasionally mistakes can happen. If you have received your order and an item is missing, please email: quoting your order number and the missing item we will investigate this for you.